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Customer Relations Management

Customer Support costs can cause a huge drain on resources both in terms of cash burn and management overhead. Call us today and take advantage of our experience managing large outsource organizations. Our clients typically realize savings in the 30 to 60 percent range on their overall support costs allowing you to devote more resources to developing better games.

Quality Reviewing and Tools

Quality issues are managed through our proprietary software that allows you to remotely view your entire support organization in real time. See exactly what is happening with your support queues, drill down and listen to live calls while viewing the agents screen, review past e-mail, telephone and chat sessions, even coach and mentor remotely.

We even have e-learning modules that allow you to disseminate training classes on the fly. No more guessing. The days of low cost, low quality are over; Game Center Group offers the only low cost, high quality outsource CRM in the industry.

You owe it to yourself to contact us to schedule a no obligation demo today.

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